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OGELA OPTİK

Preliminary Information Form

What you need to know before placing your order.

Last updated:

This form contains the information the Distance Contracts Regulation requires you to receive before you place an order. When you approve this form and the Distance Sales Agreement at checkout, you confirm that you have received it.

1. Seller details

2. Goods and services covered

The name, quantity, unit price and essential characteristics of the products in your order appear on the order summary at checkout and in your order confirmation email. Detailed characteristics are published on each product page.

3. Total price and payment

The total price including taxes, together with any delivery charge and discounts as separate lines, is shown on the order summary before you complete payment.

  • Prices are shown in Turkish lira (TRY) by default; if you select a different currency on the site, prices are displayed in that currency. All prices include VAT.
  • Payment is taken by credit or debit card as a single charge, on the secure payment form provided by our payment institution iyzico. Your card details are never transmitted to OGELA OPTİK.
  • See our Payment Policy for details.

4. Delivery

Orders are delivered to addresses within Türkiye only. Delivery times and shipping charges depend on the method you choose and are shown at checkout; details are in our Shipping Policy.

For prescription eyewear the lenses are cut to your order, and that preparation time is added to the delivery estimate.

5. Right of withdrawal

The Distance Contracts Regulation grants a 14-day unconditional right of withdrawal on non-prescription products; OGELA OPTİK extends that period to 30 days, starting on the day you receive the goods.

You do not need to give a reason. Start a return from your account, or write to destek@OGELAoptik.com.tr; the steps are set out in our Returns Policy.

6. When the right of withdrawal does not apply

Prescription eyewear with custom-cut lenses is made-to-order and is a statutory exception to the right of withdrawal. Even so, we replace prescription or production errors free of charge, and we will consider return requests on those items as well.

Hygiene products whose packaging has been opened (contact lenses, for example) cannot be returned, for health and hygiene reasons.

7. Cost of returning goods

If you exercise your right of withdrawal, you do not pay the return carriage. Refunds are made to the card used for payment; how long the amount takes to appear depends on your bank.

8. Complaints and disputes

Send requests and complaints to destek@OGELAoptik.com.tr or call the number above.

In the event of a dispute, Article 68 of Law No. 6502 lets you apply to the Consumer Arbitration Board or the Consumer Court where you live or where the transaction took place. See tuketici.ticaret.gov.tr for the monetary thresholds.

How we process your personal data is set out in our Privacy Policy. For the site's general conditions of use, see our Terms of Use.

Still have questions?

Our customer-service team is on weekdays 09:00–19:00 at +90 850 220 22 22 or through our contact form.