Marketing Communications

How we handle marketing communications

OGELA OPTİK complies with Turkish E-Commerce Law No. 6563, KVKK and the İYS (Message Management System) for all marketing communications.

We do not contact you without consent

To send you marketing we must hold explicit prior opt-in. Consent is captured via clearly labelled checkboxes during signup and in your account settings — none of them pre-ticked, none of them required to register. Without consent we only send transactional messages (order confirmation, shipping, password reset, back-in-stock alerts).

Today we send marketing by email. Your account also holds SMS and phone-call preferences; we will ask for your consent again before we begin using those channels. The cookie banner manages cookie preferences — commercial electronic message consent is a separate matter and is not collected there.

İYS (Message Management System)

Registering commercial electronic message consent with İYS is a legal obligation under Turkish Law No. 6563, and we are subject to it. You can review the consents recorded against you at iys.org.tr and exercise your right to refuse through İYS at any time.

When a refusal you submit through İYS reaches us, you are removed from our mailing lists. We make no commitment about how long that takes to process — the fastest and most certain route is to withdraw your consent directly through one of the channels below, which takes effect immediately.

Withdrawing consent

Every marketing email we send carries an "Unsubscribe" link at the bottom — one click to withdraw. Alternatively:

• Manage your own preferences at Account → Preferences
• Email destek@OGELAoptik.com.tr
• Call +90 850 220 22 22

The Preferences page in your account offers these six settings: marketing communication consent; the email, SMS and phone-call channels; and the product-news and special-offers newsletters. Each can be turned on or off independently of the others.

Personalisation

Product recommendations and offers are tailored based on your order history, browsing patterns and stated preferences. Without your explicit consent we only send non-personalised general campaigns.

Third-party sharing

We never sell your personal data to third parties.

To deliver messages to you, we share only the data required for delivery with the provider that operates our email sending infrastructure. That provider acts as a data processor under KVKK: contractually bound, acting on our instructions, and not permitted to use your data for its own purposes. You can request our current list of service providers at kvkk@OGELAoptik.com.tr.