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OGELA OPTİK

Distance Sales Agreement

The sales agreement that applies to your order.

Last updated:

1. Parties

SELLER

BUYER

The person placing the order. The buyer's name, delivery and billing address and contact details are the details entered at checkout and confirmed on the order summary; the same details are repeated in the order confirmation email.

2. Subject of the agreement

This agreement covers the sale and delivery of the products the BUYER orders electronically through OGELAoptik.com.tr, and sets out the parties' rights and obligations under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

3. Product and payment details

The name, quantity and unit price of the products, and the total price including taxes together with any delivery charge and discounts, appear on the order summary at checkout and in the order confirmation email, and form an integral part of this agreement.

Payment is taken by credit or debit card as a single charge, on the secure payment form provided by our payment institution iyzico. Card details are never transmitted to the SELLER.

4. Delivery

Products are shipped by the selected carrier to the delivery address within Türkiye given by the BUYER at checkout. Delivery times and charges are set out in the Shipping Policy. For prescription products the lens preparation time is added to the delivery estimate.

5. Right of withdrawal

For non-prescription products the BUYER may withdraw within 30 days of receipt without giving a reason — the SELLER's extension of the 14-day statutory period set by the Regulation.

Prescription eyewear with custom-cut lenses is made-to-order and is an exception to the right of withdrawal, as are hygiene products whose packaging has been opened. These cases are set out in detail in the Preliminary Information Form.

On withdrawal the BUYER does not pay the return carriage; the amount is refunded to the card used for payment.

6. BUYER's declarations

The BUYER confirms that, before placing the order, they were informed of the essential characteristics of the products, the total price including taxes, the payment and delivery terms and the right of withdrawal by means of the Preliminary Information Form, and that they approved this agreement electronically.

The BUYER declares that the details given at checkout are accurate and complete.

7. SELLER's declarations

The SELLER undertakes to deliver the product intact, complete and conforming to the characteristics stated in the order. Where products are defective, the BUYER's statutory remedies under Law No. 6502 are reserved.

8. Force majeure

Where performance is prevented by unforeseeable events outside the parties' control — natural disaster, fire, epidemic, general strike, infrastructure or communications failure — obligations are suspended until the obstacle is removed. The BUYER may cancel the order free of charge during that period.

9. Governing law and competent forum

This agreement is governed by the law of the Republic of Türkiye. In the event of a dispute the BUYER may, under Article 68 of Law No. 6502, apply to the Consumer Arbitration Board or the Consumer Court where they live or where the transaction took place.

10. Entry into force

This agreement is concluded when the BUYER approves it electronically at checkout, and is performed on delivery of the order. The version of the agreement in force on the order date applies.

Still have questions?

Our customer-service team is on weekdays 09:00–19:00 at +90 850 220 22 22 or through our contact form.